Being involved in a car accident is stressful — especially when it wasn’t your fault. At Sydney’s Smash Repair Centre, we provide fast, hassle-free support to get you back on the road without unnecessary delays. We understand the frustration of dealing with insurers, excess payments, and being left without a suitable replacement vehicle. That’s where we come in.

Your Rights After a Not At Fault Accident

Even with comprehensive insurance, you may not be guaranteed a courtesy vehicle — or you might be expected to pay your excess upfront. But if you were not at fault, you have legal rights that work in your favour:

• You can choose your own repairer — not your insurer’s
• You are entitled to a like-for-like replacement vehicle
• You should not be out of pocket for repairs or car hire

How the Process Works

Once it’s confirmed that the other party was at fault, we’ll arrange a comparable replacement vehicle at no cost to you. Our team will inspect your vehicle, prepare a damage report, and liaise directly with the at-fault party’s insurer. All costs — including repairs and car hire — are claimed from their insurance provider.

What You Need to Get Started

To begin the process quickly, please have the following details ready:

• Registration number and make/model of the other vehicle
• Name, address, and contact number of the other driver
• Their insurance company details and claim number (if available)
• Confirmation that the at-fault driver has paid their excess

Frequently Asked Questions

Who pays for the services you offer?

If the accident wasn’t your fault, all costs are recovered from the at-fault driver’s insurer — including repairs and the replacement vehicle.

What if my car is a write-off?

If your vehicle is deemed a total loss, the at-fault insurer will offer a payout based on market or agreed value. We’ll guide you through the process to ensure a fair outcome.

How do I prove I wasn’t at fault?

Liability is usually determined by insurers based on your statement, photos, and police reports if applicable. We help you gather and present the necessary evidence.

Can you help if I was at fault?

Yes. While this service is designed for not-at-fault drivers, we also assist with repairs for at-fault claims. We’ll work with your insurer to ensure quality repairs and clear communication.

Can I get a free rental car?

Absolutely. If you’re not at fault and the other party is insured, you’re legally entitled to a comparable replacement vehicle at no cost. We organise and deliver it quickly so you’re never left without transport.

Contact Us First — Before Your Insurer

If you’ve been in a not-at-fault accident, contact Sydney’s Smash Repair Centre before calling your insurer. We’ll protect your rights from the start and manage the entire process on your behalf.

📍 Visit us at 75 Sydenham Rd, Marrickville
📞 Call now: (02) 9557 4445
Or book your repair online today.